Privacy Policy

Expressdukaan, operated by DAKSHA ENTERPRISES, respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

1. Business Information

Business Name: Expressdukaan
Legal / Official Name: DAKSHA ENTERPRISES

Address:
1-65/2/3A, P NO 11
KAKTEEYA HILLS
GUTLA BEGUMPET
JUBILEE HILLS
HYDERABAD
Telangana – 500081
India

2. Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Account information

  • Customer support messages

  • Device, browser, IP address, and website activity

  • Payment-related information processed through payment providers

We do not necessarily store complete payment card details when they are processed directly by third-party payment providers.

3. How We Use Your Information

We may use your information to:

  • Process and deliver orders

  • Process payments, returns, and refunds

  • Provide customer support

  • Send order and delivery updates

  • Maintain and improve our website

  • Prevent fraud and unauthorized activity

  • Comply with legal and regulatory requirements

  • Send marketing communications where permitted

4. Sharing of Information

We may share necessary information with service providers involved in:

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Customer support

  • Analytics

  • Fraud prevention

  • Business operations

We may also disclose information when required by law.

We do not sell personal information as a standalone commercial product.

5. Cookies

Our website may use cookies and similar technologies for:

  • Website functionality

  • Shopping cart and checkout

  • Security

  • Analytics

  • Preferences

  • Advertising and marketing, where applicable

You can manage cookies through your browser settings or available cookie controls.

6. Marketing Communications

Where permitted, we may send promotional emails or messages.

You can unsubscribe from marketing communications at any time using the available unsubscribe option.

Order confirmations, shipping updates, and other essential service communications may still be sent.

7. Data Security

We use reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system can guarantee complete security.

8. Data Retention

We keep personal information only as long as reasonably necessary for:

  • Order processing

  • Customer support

  • Returns and refunds

  • Accounting and tax requirements

  • Fraud prevention

  • Legal obligations

9. Your Privacy Rights

Depending on applicable law, you may request to:

  • Access information about your personal data

  • Correct inaccurate information

  • Update your information

  • Request deletion of eligible information

  • Withdraw consent where applicable

  • Raise a privacy-related grievance

Certain information may need to be retained where required by law.

10. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, hosting, and other business functions.

These providers may process information according to their own privacy policies and legal obligations.

11. Children’s Privacy

Expressdukaan is intended for customers legally able to make purchases.

Where required by law, appropriate parental or guardian consent must be provided for children.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, services, or legal requirements change.

The latest version will always be published on our website with the updated revision date.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact us using the details provided on our Contact Us page.

Expressdukaan
Operated by DAKSHA ENTERPRISES

Address:
1-65/2/3A, P NO 11
KAKTEEYA HILLS
GUTLA BEGUMPET
JUBILEE HILLS
HYDERABAD
Telangana – 500081
India