Return & Refund Policy

At Expressdukaan, operated by DAKSHA ENTERPRISES, we aim to make returns and refunds clear and straightforward.

1. Return Window

You may request a return within 14 days of delivery.

To be eligible for a standard return, the product must be:

  • Unused and undamaged

  • In its original condition

  • In the original packaging

  • Complete with accessories, manuals, tags, and other items supplied with it

  • Accompanied by proof of purchase

Products that have been used, damaged after delivery, or returned incomplete may not qualify for a standard return.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing significant components

  • Materially different from the product ordered

please contact us within 14 days of delivery.

We may request your order number and photographs or videos showing the issue.

After verification, eligible cases may be resolved through a replacement, return, or refund, as appropriate.

Expressdukaan will bear reasonable return shipping costs where the return is due to a damaged, defective, or incorrect product supplied by us.

3. Change-of-Mind Returns

Eligible unused products may be returned within the 14-day return period.

For change-of-mind returns, the customer is responsible for applicable return shipping costs unless otherwise stated.

Original shipping charges, where applicable, may not be refundable unless required by law or the return is due to an error on our part.

4. Non-Returnable Items

Returns may not be accepted for:

  • Used or damaged products

  • Products returned without original packaging or essential accessories

  • Products damaged due to misuse or improper handling

  • Personalized or customized products

  • Products specifically marked as non-returnable, where permitted by law

This does not affect your rights where a product is defective, damaged, incorrect, or not as described.

5. Return Process

To request a return:

  1. Contact us using the details on our Contact Us page.

  2. Provide your order number and reason for the return.

  3. Provide photographs or videos where required.

  4. Follow the return instructions provided by our support team.

Please do not send a product back without first contacting us.

6. Refunds

Once the returned product is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be processed to the original payment method, wherever possible, within 10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

7. Cancelled Orders

If you wish to cancel an order, contact us as soon as possible.

Orders may be cancelled before they enter processing or shipment.

Once an order has been dispatched, it may need to be handled through the standard return process after delivery.

8. Late or Missing Refunds

If an approved refund has not appeared after the applicable processing period:

  • Check your bank or payment account

  • Contact your payment provider

  • Contact Expressdukaan if further assistance is required

9. Consumer Rights

Nothing in this policy limits rights available to customers under applicable consumer protection laws.

Where products are defective, incorrect, damaged, or materially different from what was advertised or agreed, eligible remedies will be provided in accordance with applicable law.

10. Contact Us

For return, refund, replacement, or cancellation requests, contact us using the details provided on our Contact Us page.

Business Name: Expressdukaan
Legal / Official Name: DAKSHA ENTERPRISES

Address:
1-65/2/3A, P NO 11
KAKTEEYA HILLS
GUTLA BEGUMPET
JUBILEE HILLS
HYDERABAD
Telangana – 500081
India